Frequently Asked Questions
Learn about Scene+
What is Scene+?
Scene+ is one of Canada’s leading lifestyle loyalty programs. The Scene+ program offers members opportunities to earn and redeem points when and how they want to be rewarded.
Scene+ is offered at IGA, Les Marchés Tradition and Rachelle Béry. Scene+ members are able to earn and redeem points and rewards at grocery stores and through travel (Expedia), banking (Scotiabank), dining (Harvey’s) and movies (Cineplex). For more information, visit sceneplus.ca.
Where can I earn Scene+ points?
Scene+ offers members rewards their way – allowing them to earn points on trips with Expedia, movies, entertainment, shopping, restaurants and banking. When Scene+ is launched at your Les Marchés Tradition store, you can earn Scene+ points in a variety of ways at grocery stores. For the full list, visit sceneplus.ca.
Where can I redeem Scene+ points?
There are several ways to redeem Scene+ points.
You can redeem your Scene+ points on groceries.1000 Scene+ points redeemed is equal to $10 toward your purchase.
You can also redeem your Scene+ points on trips with Expedia, movies, gift cards, Apple and Best Buy products, dining or for an account credit on eligible Scotiabank debit and credit cards. For the full list, visit sceneplus.ca.
How do I earn Scene+ points in store?
There are a few ways to earn Scene+ points at Les Marchés Tradition, including:
- Everyday Rewards: Earn points through weekly flyer events and everyday product offers in-store.
- Personalized offers:Sign up to receive personalized weekly offers by email, or check out your offers every Thursday at marchestradition.com/en/offers
- Banking Products: Earn even more points by shopping at participating grocery stores using a Scotiabank debit or credit card.
My receipt shows that I accumulated Scene+ points. However, I don’t see the Scene+ points I earned in my Scene+ account. Why?
All Scene+ points earned at our participating stores will be added to your Scene+ account within 24 hours following your transaction. You will not see these points immediately in your Scene+ account even though they are showing on your receipt. Please note that points earned may take up to 2 weeks to appear in your Scene+ account. If you don’t see the points after 30 days, please contact Scene+ for further assistance.
How do I sign up for a Scene+ card?
If you already have a Scene card, you’re automatically a Scene+ member. To enroll to become a Scene+ member, please visit www.sceneplus.ca/register.
Are physical Scene+ cards available or do I need to download the Scene+ app?
Yes, customers can pick up a physical card and enrollment kit in in-store. Please note that only one physical card is available per Scene+ account, but additional family members are able to download the Scene+ app and use the same Scene+ account to rack up points for the family.
Can I have more than one physical card for my account?
Members can only have one Scene+ physical card per account. For access to your card at your fingertips, or family sharing, download the Scene+ app.
How do I earn Scene+ points at Les Marchés Tradition?
Just make sure your Scene+ card is registered* and scan it in-store to earn Scene+ points on eligible purchases.
*Registered means that all your personal information must be on file in your
How do I redeem Scene+ points at Les Marchés Tradition?
After scanning your registered Scene+ card, simply tell the cashier that you’d like to redeem Scene+ points during the transaction. You can save $10 on your purchase for every 1,000 Scene+ points redeemed.
I’m already a Scene+ member, how do I find my Scene+ membership number?
You can get your Scene+ membership number emailed to you by visiting the Send me my card page on the Scene+ website. If there has been a change to your email or you require further assistance, please contact Scene+ support at 1-866-586-2805.
Can I transfer Scene+ points to a family member or friend?
No, Scene+ points are non-transferable.
Will Scene+ Points expire?
Your Scene+ account may be closed if it remains inactive for more than 24 consecutive months.
However, if you have a Scene+ Scotiabank product linked to your Scene+ card, your points won’t expire as long as that Scotiabank product remains open. You’ll be notified in advance if your account is ever at risk of being closed.
How can I find out how many Scene+ points I have?
You can view your points balance by logging into your account at sceneplus.ca or by opening the Scene+ app. You can also link your Scene+ card to your Les Marchés Tradition account and check your points balance at marchestradition.com/en/offers
I can’t see my Scene+ points balance on my app. What do I do?
If you are having trouble with your Scene+ app, please contact Scene+ Support at 1-866-586-2805.
I scanned my Scene+ card but I’m missing some points. What can I do?
Be sure to keep your receipt and visit our in-store Customer Service desk or email support@sceneplus.ca.
Why am I asked to present ID when trying to redeem my Scene+ points using a digital Scene+ card in-store?
To protect your data and Scene+ points, you may be asked to present to validate the transaction.
The digital wallet I store my Scene+ card in does not include my name, can I still use it to redeem?
When using a digital card to redeem Scene+ points it is best to use an App that includes your name in case you are asked to present ID. These Apps include the Scene+ App, our grocery store app, and certain digital wallets.
Do I need to show ID when redeeming points with my plastic Scene+ card?
At this time, ID is only required when redeeming with a digital Scene+ card and when asked by a cashier. This includes cards stored on any app or in your digital wallet like the Scene+ App, our grocery store app, and certain digital wallets.
How do I sign up to receive personalized offers from Les Marchés Tradition?
There are two ways to sign up to receive personalized Scene+ offers:
Open a Les Marchés Tradition account and enter your Scene+ membership number.
Open an account at marchestradition.com/en/offers to receive personalized Les Marchés Tradition offers
What are personalized Scène+ offers?
Personalized Scene+ offers are weekly deals selected based on your shopping habits and sent to you by email every week. Your personalized offers are available at marchestradition.com/en/offers
Will my personalized grocery offers appear in the Scene+ app or on the Scene+ website?
No, personalized offers are only available on the website marchestradition.com/en/offers and are sent via email to participating Les Marchés Tradition stores.
